General terms and conditions of service

Lili & Clo is a simplified joint stock company with a capital of €10,000.00, whose registered office is located at 60 rue de Cléry 75002 Paris, and registered in the Paris Trade and Companies Register under the number 851 551 630, and whose intra-community VAT number is FR 7746 851 551 630 (hereinafter “Lili & Clo”)

Lili & Clo provides several types of services governed by these general conditions of services (“GCS”).

1.   Object

The purpose of these terms and conditions of services is to define the terms and conditions under which Lili & Clo provides its services (the “Services”) to the customer (the “Customer”) and in particular the conditions of order, payment and cancellation.

2.   Description of the Services

The Services offered on the website (the “Site”) are those listed in the catalog available on the Site.

Lili & Clo offers different types of Services in the following non-exhaustive list: pastry classes, gourmet tours and tableware classes.

The languages, locations, dates and times available for the provision of the Services are indicated at the time of ordering the Services (the “Order”).

3.   Conditions d’accès aux Services

Customers account

In order to place an Order on the Site, the Customer must have access to the Internet and is responsible for its connection. The Customer must also have an account (the “Customer Account”) on the Web site in order to register his or her contact information, identifier (e-mail address) and password. The password entered is strictly confidential and must not be communicated to third parties under any circumstances. The Customer is solely responsible for the use of his password by a third party. He can change it on his personal space.

From this account, the Customer can at each visit consult the history of his orders, his invoices, his current reservations, modify his contact information if necessary and validate his order and reservations without having to re-enter his contact information. It is clearly stipulated that bank details are not recorded on this account. For each new order, the Customer must provide his credit card information via the payment interface.


Age of the Customer and the participants

The Customer placing the Order must to be over 18 years of age and to ensure that the participants he/she registers with are at least 5 years old. If the participants are under 5 years old, the Customer agrees to contact Lili & Clo beforehand, in order to organize a family experience. Participants aged 5 to 15 years old must be accompanied by an adult of legal age participating in the same activity.


Number of participants

For cooking classes, or any other type of workshop posted on the Site, the maximum number of participants is twenty five people.


4.   Ordering Services

Selections of Services

The Customer selects and orders the Services available on the Site. . 

Order confirmation

Once the Services have been selected, the Customer must validate his basket. If this is the Customer’s first Order on the Site, the Customer must create a Customer Account. If the Customer has already placed Orders on the Web site, he/she must log in to his/her Customer Account.

The Customer agrees to provide accurate billing information.

At the time of placing the Order, the Client undertakes to inform Lili & Clo in writing of any allergies or food intolerances that may affect him/her, as well as those of any persons whom the Client may have registered with him/her for the purposes of the Order.

The Order can only be registered on the Web Site if the Customer has clearly identified him/herself by entering his/her contact details, email ID and password.

Any Order implies acceptance of the prices and description of the Services. Confirmation of the Order implies acceptance of these GTS, which the Customer acknowledges having read.

Confirmation of a registered Order shall be sent by e-mail to the e-mail address indicated by the Customer after confirmation of receipt of payment.


Order price and payment

Price of the Services

The price of the Services (the “Price”) is indicated in euros, including all taxes, taking into account the VAT applicable on the date of the order. Any change in the rate may be reflected in the price of the Services.

Lili & Clo reserves the right to modify its Prices at any time, it being understood, however, that the price indicated on the order form and validated by the Customer at the time of payment is the only price applicable to the Order.

The prices indicated for the courses include the teaching aids in digital or paper format, the ingredients, the loan of the equipment necessary for the proper conduct of the course and the tasting.


Payment of the Price is due in full upon placing the Order. Only secure payments made by credit card (Visa, MasterCard, American Express or other credit cards) via the Site, or by bank transfer are accepted. An unpaid Order will not be processed.

Gift vouchers

Gift vouchers are personal and strictly confidential. Gift certificates are valid for one year from the date of issue, and will not be accepted after that date. Reservation and participation in a course must be made within the validity period of the gift certificate.


5.   Cancellation

Whether it is at the initiative of the Customer or Lili & Clo, the cancellation of the Order is equivalent to the termination of the contract under the conditions stipulated below.

Service/workshop open to the public :

Cancellation by the Customer

The Customer may request by e-mail to, or by using the dedicated form on the Site, the cancellation of an Order seventy-two (72) hours minimum before the booked activity. In this case, the Order is fully refundable. After this period, cancellations or no-shows are non-refundable and non-reportable.

Nevertheless, the Services ordered by gift voucher cannot be cancelled, they can however be postponed.

Cancellation by Lili & Clo

Lili & Clo reserves the right to cancel or postpone workshops with less than four participants, up to twenty-four (24) hours before the scheduled date. The Customer will  be contacted with other proposals of workshops or schedule. In the event that the Client refuses to reschedule, the Client will be fully reimbursed. 


Private service/workshop :

Cancellation by the Customer

The Customer can request by e-mail to, or by the dedicated form on the Site, the cancellation of an Order. The rules for postponement and cancellation are as follows:

  • up to 30 days before the event: postponement and cancellation possible without charge
  • up to 10 days before the event: no postponement and cancellation possible with a charge of 50% of the total amount including VAT
  • less than 10 days before the event: no postponement and possible cancellation with a charge of 75% of the total amount including VAT.
  • less than 7 days before the event: no postponement and no cancellation possible (100% of the total amount including VAT).

Any withdrawal of participants less than a week before the event will not result in a reduction of the cost of the service.

Cancellation by Lili & Clo

Lili & Clo reserves the right to cancel or postpone workshops up to twenty-four (24) hours before the scheduled date. The Customer will be contacted with other proposals of workshops or schedule. In the event that the Customer refuses to reschedule, the Customer will be fully refunded.

6.   Responsability

Conditions relating to the Customer

The Customer agrees to provide the information requested by Lili & Clo at the time of the Order and to respect the present conditions.

The Client and the participants that he/she registers shall not hold Lili & Clo liable for any failure to respect the present conditions, as well as any special conditions that the Client may accept on the Site at the time of confirmation of the Order.

The Client shall hold Lili & Clo harmless from and against any and all claims, demands, actions and/or causes of action that Lili & Clo may suffer as a result of the Client’s or any of its registered participants’ failure to comply with any of the obligations or warranties set forth in these terms and conditions. The Customer undertakes to compensate Lili & Clo for any prejudice that it may suffer and to pay all costs, charges and/or sentences that it may have to bear as a result.

Conditions relating to Lili & Clo

Lili & Clo undertakes to respect the present conditions. However, Lili & Clo reserves the right to refuse any order in case of existing dispute with the Customer.

Lili & Clo undertakes to honor orders received on the website only within the limits of the places available for reservations.


7.   Right of withdrawal

In accordance with Article L.221-28 of the Consumer Code: “the right of withdrawal may not be exercised for contracts […]: 12° of accommodation services, other than residential accommodation, transportation services of goods, car rentals, catering or leisure activities that must be provided on a date or at a time determined;”.

Thus, the right of withdrawal does not apply to Services that are provided on a specific date or period.

Nevertheless, Customer may request cancellation of the Order under the conditions set forth in Section 5. Cancellations.

8.   Data protection

Lili & Clo processes your personal data and data relating to your allergies in accordance with the law on Information Technology and Freedom n°78-17 modified, in order to execute the present GTC and to provide you with the ordered Services. To learn more about your rights and data processing carried out by Lili & Clo, as well as our data protection policy, please consult our “Legal and Privacy” tab.

9.   Duration of the Services

The Services are performed at the date and time chosen by the Customer at the time of the Order. The obligations of the Customer and Lili & Clo are deemed performed once the Service is provided by Lili & Clo.

10.  Modification and Integrity

Lili & Clo reserves the right to modify at any time these TOS. Nevertheless, the T&Cs accepted by the Customer at the time of the Order remain applicable for this one.

Also, if any of the provisions of these T&Cs were to be considered unlawful, invalid or unenforceable, this will not affect the legality and validity and other provisions of the T&Cs, which will remain fully enforceable.


11.  Applicable law and Dispute resolution

These GTC shall be governed by, construed and enforced in accordance with French law.

In case of dispute, before any legal action, Lili & Clo and the Customer will seek an amicable solution.

The Customer is informed of his right to resort to a mediation procedure in accordance with Articles L.611-1 et seq. of the Consumer Code, and of the possibility of filing a claim with a dispute settlement body by clicking here:

The Customer who is a merchant and places an Order as such (e.g.: a company for a team building workshop) is informed that the Commercial Court of Paris is competent to settle any dispute that has not been settled amicably.


12.  Entry into force

The present GTC came into force on 20 / 11 / 2019.